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Privacy Policy

KATRELIE PTY LTD trading as Coastal Caravans TAS respects your privacy and is committed to protecting the Personal Information we collect and hold. This Privacy Policy explains how we collect, use, store and disclose Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

You can find more information about the Australian Privacy Principles on the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies, or could reasonably identify, an individual. This may include your name, postal address, email address, telephone number, and other contact details.

How we collect Personal Information

We may collect Personal Information in a variety of ways, including:

  • When you communicate with us in person, by phone, or by email
  • Through enquiries made via our website or social media platforms
  • From forms, contracts, and service documentation
  • From publicly available sources and third parties where lawful
  • Through cookies and similar website technologies


We are not responsible for the privacy practices of third-party websites or services linked to or from our platforms.

Why we collect Personal Information

We collect Personal Information to:

  • Provide products and services to our customers
  • Communicate with clients and respond to enquiries
  • Manage bookings, sales, servicing, and after-sales support
  • Provide marketing information about our products and services


Where permitted, we may use your Personal Information for related secondary purposes that you would reasonably expect. You may opt out of marketing communications at any time by contacting us in writing.

Sensitive Information

Sensitive Information includes details such as racial or ethnic origin, religious beliefs, political opinions, health information, or criminal records, as defined under the Privacy Act.

We will only collect or use Sensitive Information where:

  • It is directly related to our services
  • You have provided consent; or
  • We are required or authorised by law to do so

Information from third parties

Where possible, we collect Personal Information directly from you. In some circumstances, information may be provided to us by third parties. Where this occurs, we will take reasonable steps to ensure you are aware of the information collected.

Disclosure of Personal Information

We may disclose Personal Information:

  • To third parties with your consent
  • To service providers assisting us in delivering our services
  • Where disclosure is required or authorised by law

We do not sell or trade Personal Information.

Storage and security

We take reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification, or disclosure.

 

Personal Information is retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law. Client records may be retained for a minimum period of seven (7) years.

Access and correction

You may request access to the Personal Information we hold about you or request corrections if you believe the information is inaccurate or out of date. Requests must be made in writing.

 

KATRELIE PTY LTD does not charge a fee for access requests but may charge a reasonable administrative fee for providing copies of information. Identification may be required before information is released.

Keeping information accurate

We aim to ensure that Personal Information we hold is accurate, complete, and up to date. If your details change or you believe our records are incorrect, please notify us as soon as possible.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. The current version will always be available via our website.

Privacy enquiries and complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle Personal Information, please contact us at:

 

KATRELIE PTY LTD
Trading as Coastal Caravans TAS
9 Fairlands Drive
Somerset TAS 7322

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